Thank you for shopping with PurpleAltas.
Order Processing
Orders are normally processed within 1–3 business days after payment has been confirmed.
Orders placed during weekends, public holidays, major promotions, or high-volume shopping periods may require additional processing time.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Estimated Delivery
Most orders are delivered within approximately 4–9 business days after shipment.
Certain destinations or remote areas may require up to 14 business days.
Delivery times are estimates and may be affected by customs clearance, carrier delays, weather conditions, holidays, or other circumstances beyond our reasonable control.
Shipping Cost
Free standard shipping is available on eligible orders.We offer free standard shipping on all orders.
Tracking
Once your order has been dispatched, tracking information will be sent to the email address used at checkout.
Please allow approximately 24–72 hours for tracking information to become available.
Multiple Packages
Some orders may be shipped separately depending on inventory location and product availability.
If this happens, you may receive multiple tracking numbers.
Incorrect Address
Please make sure your shipping address is complete and correct before placing your order.
If you notice an error, contact us immediately. We cannot guarantee that an address can be changed once an order has entered fulfillment.
Lost or Delayed Packages
If your tracking information has not updated for an extended period or your package appears to be lost, please contact:
Our customer care team will assist you in investigating the shipment with the carrier.