Returns & Refunds Policy
We want you to feel confident shopping with PurpleAltas.
Eligible products may be returned within 30 days of delivery.
Return Requirements
To be eligible for a return, products must be:
Unworn and unused
Unwashed
Free from stains, perfume, makeup, deodorant, or other signs of wear
Returned with original tags attached
Returned in their original condition
Non-Returnable Items
The following items may not be eligible for return:
Items marked Final Sale
Gift cards
Personalized products
Items that have been worn, washed, altered, or damaged after delivery
Items returned outside the applicable return period
Your statutory consumer rights are not affected.
How to Request a Return
Please contact:
Include your:
Order number
Item(s) you wish to return
Reason for return
Photos if the product is damaged, defective, or incorrect
Please contact us before sending a return.
Return Shipping
If you received an incorrect, damaged, or defective item due to our error, please contact us for assistance.
For returns caused by change of mind, incorrect size selection, or personal preference, customers may be responsible for return shipping costs unless otherwise required by applicable law.
Refunds
Once your return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method.
Please allow approximately 5–10 business days for your bank or payment provider to process the refund after it has been issued.