Frequently Asked Questions
Where is my order?
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Tracking information may take 24–72 hours to update after your package has been dispatched.
How long does shipping take?
Most orders require processing before shipment. Delivery time depends on your location and the shipping method available for your order.
Please visit our Shipping Policy for full details.
Can I change or cancel my order?
If you need to modify or cancel an order, please contact us as soon as possible.
Once an order has entered processing or has been shipped, we may no longer be able to make changes.
How do I choose my size?
Please refer to the size chart available on the product page before ordering.
Because fit may vary between different styles, we recommend comparing the product measurements with an item you already own.
What if the item doesn't fit?
Eligible unworn and unused items may be returned according to our Returns & Refunds Policy.
Please review the policy before returning an item.
What if I receive the wrong or damaged item?
Please contact our Customer Care team and provide your order number along with clear photos of the item.
We will review your request and provide an appropriate solution.
Can I return sale items?
Return eligibility may vary depending on the promotion or item. Products marked Final Sale cannot normally be returned unless required by applicable law or the item arrives defective.
What payment methods do you accept?
Available payment options will be displayed securely during checkout.
Payment methods may vary depending on your country or region.