Need help with your order or have a question about PurpleAltas?
Our customer care team is happy to assist you with:
Order status
Shipping and delivery
Returns and refunds
Sizing and fit
Product information
Payment questions
Other order-related inquiries
Customer Support
Email: support@altaspurple.com
Response Time
We normally respond within 1–2 business days, Monday through Friday.
When contacting us about an existing order, please include your:
Order number
Full name
Email address used for your order
This will help us assist you more quickly.